When you are writing a press release, content for your website or a leaflet, you need to get yourself inside the mind of the reader. This will help you understand how they make decisions, and hopefully you can then persuade them to buy.
There are three things that will help you understand your customers better:
1. Who they are. What do you know about your audience’s age, sex, family, life stage, income, home etc? Look at your existing customers to get some ideas.
2. What do they do? Thing about how often, when and where they might need your product or service, and on what occasions. Do some types of client need your business regularly, while others do only occasionally? What are your customer’s priorities for spending: most parents need to cover necessities like food and bills, then treat the kids, then look after their own needs, for example. In this section, also think about what your target audience read and view. Do they get most of their information from TV, magazines, newspeprs or the internet?
3. How do people think and feel? This may be the hardest thing to get a grip on, but understanding why people behave the way they do can help you tailor your business to their needs. Is your customer’s prime motivation convenience or reliability? What are their beliefs, desires and wants? What is a parent saying when buying clothes or toys for their baby or child: it is a way of showing love and care. Also look at who influences your customers: parents, friends, peers.
Keep the question, “Why do people do that?” in mind when promoting your business and it will help you focus your efforts for maximum success.